HELP TEAMS DO A GREAT JOB

The Challenge: How might we help our teams do their best work?

Throughout my career and currently as part of my role at JPMorgan Chase, I have been obsessed with empowering my teams and my partners with the tools and frameworks they need to do their jobs faster, more effectively and with greater impact.

My approach: I make sure everyone understands the goals for the work, how projects connect across the full user journey, and how to be a valuable partner from start to finish. I continuously engage UX designers, research and content specialists, product owners, data partners and engineers with frameworks, workshops, webinars, training sessions and fun activities.

• Design Thinking workshops - crafted and delivered to more than 400 partners across product, design and technology.

• Storytelling workshops and training - Weekly storytelling shareouts with team critiques, leveraging Toastmasters-style frameworks

• Service Design and level-setting visualizations - Helping everyone understand how things work, who we serve and how everything connects

• Strategy brainstorms and vision setting - I help everyone up, down and across the organization understand where we’re going so they can see the plan, carry forward the strategies and deliver solutions that matter.

• Impact Boards - Frameworks and templates for everyone to track progress, tell the story of the work and why it matters

The results:

• The teams that work on Client Service and Information products are highly regarded for their consistently strong initiatives and prioritized roadmaps, reducing risk and ensuring simple, user-friendly experiences that solve the right problems for our users. Designers develop the entirety of their talent stack, ensuring they’re continuously learning, contributing at the highest levels, and growing with the organization.